I’ve been using Bó for a few weeks as my main account; (Well main considering you’re told NOT to use it as your main account due to having no ability to use direct debits, standing orders, pay in cash / cheques and the like. )
I thought mostly as the TV over Christmas is cack and I’ve seen few reviews, bar one from The Telegraph stuck behind a paywall why not polish up my writing skills and pen a review?
Onboarding would be an excellent start, after downloading the app and inputting my personal info I hit my first roadbloack… I don’t know why but the app didn’t like my drivers licence, outright telling me I wasn’t accepted… I uninstalled the app and walked away.
A day later I received a text telling me my PIN for my new card and as I had registered my interest I had an email welcoming me and asking me to email if I needed help, I replied that I couldn’t login and was told as I’d left mid sign up flow they needed to help get me back in. Overall the customer service was good and I got back in quickly, just I feel on boarding could be a lot clearer and easier. I still assume my drivers licence must have been accepted despite the computer saying no? When I asked I was simply helped to login.
Overall the app is solid and works well, what’s there that is… Currently it is very bare bones and lacks basic features such as fingerprint login. A six digit passcode is needed on app launch and for confirming a new payee.
I believe that budgeting is the core feature of Bó which is done well but not without a few issues… I can’t for example see how much I can spend as a maximum each day whilst still hitting my goal, just today’s, yesterday’s and days left in budget, with a large circle showing how much of your budget is left over.
A saving target is available to set up from your budget but from a sample of £500 I set aside. I can either select a “leftover target” of £90 or £120; why can I not set it at £100 or any number I wish, which is the same with the single “Piggy bank” pot which has me having to set up a new budget if I want to send money over to it from my target amount!
I find categorisation and retailers to be the worst feature, to the fact that it’s pointless… Amazon has way too many different descriptors from “Amazon.co.uk Amazon.co” to “Amazon EU” along to others such as a bar “Brewdog Tower Hill” to Brewdog Tower Hi" depending on what payment terminal was used. I find it almost impossible to tell for example how much so far I’ve spent at Amazon without having to tally up three or four different merchants.
Also images for common merchants are completely missing with no way to suggest an update or inclusion, such as SouthEastern Trains, Arriva and Wetherspoons when paid via app.
Overall I believe Bó have a good but basic product to start, as for whether it should have been released this early… I’m unsure, budgeting feature wise, Monzo is far, far ahead and there’s little of note so far… I’ll be sticking around as when I’ve needed support customer service have been great and it’s nice to have a free foreign spending card again. Although I’m really hoping that in the new year Bó pull some things out of the bag and really go for it.