Well I’m due to fly to the Middle East with BA in a few weeks time and I think it’s pretty clear that it isn’t going to happen. So having paid for the holiday in full just a few days ago because if Ihadn’t I’d have lost my deposit, this morning, I’ve received an email from BA quoting my booking reference. They haven’t as yet actually formally cancelled the holiday, which of course is fully ATOL protected and which I’ve paid for entirely on credit card. What they have done though is push me an email with a link which effectively lends itself to ‘steer’ me to apply for a voucher.
Now I don’t know what others here would do, but accepting a voucher when I have no idea whether BA will survive this pandemic, would to me seem sheer lunacy. If BA collapsed, the voucher I’m sure would be worthless. Not only that, I could quite literally die waiting to take a holiday within the 2 years the voucher is apparently valid for should I choose to accept one, which of course I won’t.
No where in the email I have received have BA once mentioned the word ‘REFUND’, which of course if THEY cancel the holiday, then by law, I’m fully entitled to such a refund within 7 days of requesting one.
So, would any of you accept a voucher knowing that if you did so then you could end up forfeiting your consumer position in terms of refund entitlement?
The other issue I have also is, when I booked this particular holiday and also the holiday my Wife and I are due to take later in the year, we did so taking into account that our holidays would be covered under Nationwide’s Travel Insurance included in our FlexPlus account. The terms of those bookings for insurance purposes are covered pre Covid 19. If I accepted a voucher for travel next year or within two years, then I’m assuming we’d have to organise completely separate insurance or accept Nationwide’s new insurance terms. So no, no voucher for me, I’ll be requiring a full refund once BA actually inform me they are cancelling our holiday.