We founded Starling because we felt it was possible to build a bank that combined the financial guarantees of a big bank with convenience and resilience of modern technology.
As we navigate our way through the challenges of coronavirus, I wanted to explain what we’re doing to make sure that Starling continues to run smoothly and to support our customers through what is, for many, a very worrying time.
Your money is safe
We’re a fully licensed bank and a member of the Financial Services Compensation Scheme, so any money you keep with us is fully protected up to a value of £85,000.
Because we’re a digital bank, we can operate remotely without issue. Our technology and culture were built for this, and the secure and resilient systems we’ve designed are run in the cloud, giving us the benefit of reliability and scale when we’re responding to the demands of our customers.
Our customer support team remains available 24/7, as always, via phone, email or chat – and we have teams on hand to help if you find yourself in financial difficulty as a direct or indirect result of coronavirus.
You can do all your everyday banking from the Starling app and our smart money management tools let you track all your spending in real time, make payments, set up direct debit and standing orders, freeze your card, set up savings ‘pots’ and much more.
Introducing cheque imaging
To help you do all your banking from home, we’ll be introducing cheque imaging. This will allow you to capture an image of a cheque with the camera on your phone and to pay the money directly into your account from the app. It’s simple, convenient and secure and works for cheques of up to £500.
Keeping you informed
We’ve dedicated a section of our blog to resources relating to coronavirus and will be regularly updating it.
I’d like to send a big thank you to our staff, who are working extremely hard, as always, to support all our customers at this time.
Thank you for being a Starling customer.
With very best wishes,