So, with everyone (@daedal) going on about their chat I thought I’d give it a try today, as I needed some clarification on something. My opinion: It sucks! (at least on Android)
For whatever reason the chat disables auto correct on android. Have you ever tried typing a full sentence on your phone without autocorrect? It basically doesn’t work.
The result was “You can’t do this through chat, you need to call us”.
Oh well, we all prefer different things, I guess, and ultimately it’s good the various options are available, so those who prefer chat can chat, and those who prefer to talk can do that!