I’ve been reading from afar the commentary on Curve social media and their forum and I’ve spotted a recurring theme. Essentially Curve customer service seems to be awol.
Even loyal “ I signed up for metal to support the company I love” types seem to have had enough.
My best assumption based on reading feedback is that customer service response times are about 2 weeks (unless someone files a formal complaint), metal cards are taking in excess of 2 weeks and a tweet I sent them in January 28th got a reply a couple of hours ago.
It’s beginning to feel like they’ve really lost control. At least when Monzo and Starling has customer service issues they took to social and apologised. Curve just seem AWOL for the most part