Dozens cards are working again for contactless travel in London
As you might have been aware, several weeks ago Transport for London (TfL) stopped accepting Dozens cards for contactless travel in the capital. This decision had nothing to do with Dozens, and they agreed to lift the restriction, but unfortunately they required several weeks to make this change. We’re excited to announce this has now been fixed!
In July, Dozens’ debit cards were affected when a card issuer advised TfL to stop accepting the cards of a different financial institution that had recently ceased operations.
As you probably know, TfL is not able to check your live balance when you tap in on a bus or station, so they register your travel and only settle up at the end of the day. To avoid any potential misuse of invalid cards, TfL were advised to block all cards that start with the BIN (Bank Identity Number) associated with those cards.
This BIN is like a telephone number area code – each customer still has a unique number, but they are grouped together for administrative ease. While Dozens has absolutely nothing to do with that business, we happened to have the same “area code”, and unfortunately for Dozens customers, our cards were therefore also blocked in error.
Because of TfL’s own release schedules, this took six weeks to fix.
The good news is that this fix has gone to schedule, so Dozens customers can again use their cards for pay-as-you-go travel.
To avoid issues like these we are investing a lot to switch up a gear with our core systems. We recently announced that Dozens has signed a new partnership with ClearBank. One of the many benefits of this deal will be that Dozens will have a new and exclusive BIN !
If you would like more information, or want to ask any questions or raise issues, please visit our community where we have been keeping customers up to date:
The Dozens Team