I have been thinking about this. Obviously Tom was at Starling in the beginning so would have been aware of the initial course of direction. I. E instant notification, pots etc.
He then left from what I have read because of differences in the direction. So he goes and hires some software developers and aims to beat Starling to the punch. With some excellent Marketing they have done a great job.
However with Anne she has run Big Banks and knows what she is doing. She has found income streams from payment systems, business etc.
Is Tom out of his depth at the top, does he have the experience to run a bank? I know he ran the DD collection company but that is not banking. With all the VC money the pressures must be getting in the way of clear strategy.
From the outside looking in, Monzo are feeling around in the dark trying to work out a way to be profitable and making some quite basic business mistakes.
I worry for them a bit and I am glad that I am with Starling. Some of the latest comments saying they are a Tech Company as well as Bank make me really concerned.
I am probably way off the mark but the last 6-9 months at Monzo have seen strange.