OK, honest question…
I always try to keep moderation on this place fairly light-touch. I kind of see my job to be like a rugby referee - stop people taking lumps out of each other, but don’t ruin the game by forever blowing the whistle.
That said, over recent weeks I have found myself having to enforce the guidelines a little more than before - and I don’t like that.
Some of my interventions have been in response to a flag - others have been pro-active where somebody has defamed or directed insults towards another person.
Also, in recent days I have also temporarily removed posting privileges from a couple of members who have, I believe, made posts that go against what I have tried to achieve - a fintech forum without the insults, meanness and bullying.
But I am not going to lie… I feel a little caught between a rock and a hard place right now.
When I try to keep the moderation light-touch, I receive messages telling me that I am ignoring bullies and turning a blind eye to nastiness. When I call out behaviour that goes against the guidelines I am censoring free speech or targeting people.
There is a degree of being simply unable to win here.
I’ll admit that my patience is somewhat reduced right now - there are only so many times you can ask somebody not to call names and have them totally ignore you and do the same thing minutes later before you lose your rag.
I think it’s time to have a review to take a look at what’s working, what isn’t, what needs change… and what community members actually want.
So, what happens here that you really don’t like? How can we fix it?