I am investigating a claim that Lloyd’s bank has made to me as a customer that I find difficult to accept.
They claim that the reason my transactions were declined is that Lloyd’s has blacklisted Amazon in Germany. My balance was more than adequate but after several years of no problem suddenly every time my transactions on Amazon.de got declined and my card blocked.
When unblocking my card they kept telling me that it was a random security check as well as other excuses. But after the 4th time I complained.
I was before I retired an IT specialist for over 30 years from programming to system design and team management. I was also a certified Microsoft SQL administrator and worked in Banking.
So when they found out that they were not talking to an idiot they told me that it was bank’s policy not to accept transactions with Amazon in Germany and they were not reviewing the policy.
So, if some one had a Lloyd’s debit card I want to ask them to test it on Amazon.de. If successful without a decline notification from later on they can cancel the purchase and let me know. Amazon does not debit accounts at the time of purchase on the fly but at the time of despatch.
I think this has been caused because of a corrupt user profile for a variety of reasons that I could explain (but it will take too long) and all it needs is resetting it to default values but Lloyd’s refuses to accept this.
So, hopefully someone can help me to prove them wrong.