I received an email today to let me know I’m one of 500 people to be given access to the new sole trader toolkit free of charge for the first 5 years. Tried to login to online banking and I’ve ended up having to go through the whole ID process for some reason - name, phone number, video selfie… I’m currently locked out of my account while they check my details. Pretty frustrating
Ouch. Let’s hope they’re learning from the frustrations of you front-runners.
Never be the guinea pig!!
Today I’ve left Starling, did a CA switch to HSBC Premier. Just found Starling lacking, nice App but that was about it…
Should have updated this to say I got back into my account but not until the following morning. Not a big deal on this occasion but very frustrating.
Found HSBC app clunky and out of date.
…and the HSBC app is better than Starling’s?
Depends what you use the app for. I don’t spend on debit card very often, so instant notifications are irrelevant, only log on to check balance (not often) or to transfer money so don’t need a funky app. I can do all I need to with ease including paying in cheques via my phone.
as an HSBC premier customer I also get annual travel insurance for free for myself and family.
Horses for courses, all depends what you want and need from your bank & App.
I don’t use Starling for debit card transactions, but I use instant notifications for everything else. Direct Debits, warnings and incoming credit are my top three.