Ok, I realise this is quite an old thread but I couldn’t see the point of starting another on the same topic.
Just a few weeks ago, I decided to go ahead and purchase a product from Maplin online. I paid for the product on my VM credit card and I thought that would be that. Several days went by, no product and then, eventually, after 7 days or so, my ‘pending’ payment disappeared completely and after 10 days, it became totally apparent that my purchase was never going to materialise and no money had been taken.
I sent a message to Maplin asking why I had no product and why no payment had been taken? Eventually, I received a response telling me that the payment processor Maplin uses, had stopped the transaction believing it to be fraudulent. They informed me that there was nothing they could do about this and that sometimes their payment processor gets it wrong and on this occasion this is exactly what happened, they got it wrong and Maplin advised me to reorder.
Upshot was, I informed Maplin I wouldn’t be reordering. Indeed I won’t ever be ordering anything from them again. They are the first online retailer that I’ve ever had this issue with. I subsequently bought the item I wanted from BT Shop on my Amex card. It cost me a fiver more but then I got a couple of quid back from TopCashback plus Avios points.
Anyone else had a similar experience?