This was my original post in the other place (RIP) on August 1, 2018. For context, it was a response to a quiet overnight decision to close a previous, unresolved thread on the matter.:
I am frankly appalled that Starling’s [CS] just closed the other thread about Pay at the Pump declines. Is it now Starling’s policy that you simply shut down debate when feedback is less than favourable. How thin-skinned.
My experiences of Starling to date have been fantastic… but arbitrary PatP declines are annoying (and do not afflict your competitors) and seeking to silence customers is underhand, arrogant and stinks.
If the merchants are not following MasterCard rules… then its a matter between MasterCard and the Merchant.
I want a bank account that works universally. If NatWest, Santander, Nationwide, et al cards work… Then Starling cards damn-well should.
Please escalate this matter to somebody as a complaint over a rather shoddy area of your service.