So I was waiting on my student loan going in to my Revolut on Tuesday but the payment never arrived after double checking my account detail on the Student Finance England website it seems that after applying for my student finance in February 2019 Revolut updated their account’s provider and my loan was sent to my old account detail which I would think are dormant/closed. This should of triggered the BACs payment to be returned automatically but after speaking to Student Finance they have told me that the payment has not been returned and on the BAC’s system it is showing as credited there has been no ARUCS (Automated Return of Unapplied Credit Service) message/code sent back to Student Finance.
First off this is a massive emergency, with out this Student-Loan/Grant I’m unable to pay for the in class help which help manage my disabilities while attending my university classes which start this coming Monday.
I need this sorted out and some help ASAP. The in App chat i’m just getting the scripted talk.
I’ve been incontact with Prepay Technology Ltd who supplied the last account’s held by Revolut but had no luck with them.
Student Finance have said they can recall the payment but this will take some time and it will be much faster for the bank to sort out.