I ordered a Sound-bar from an online company on the 18th December for £285. I then cancelled the order. The company has never acknowledged or responded to any of my emails and no longer answer calls. I have never received the product from them and Trust Pilot suggest they may be a scam.
My Amazon MasterCard (NewDay) was debited on the 20th December and I filed s 75 Dispute with NewDay on the same day. (I’ve provided evidence of deadlock to them)
I’ve just called NewDay to get an update and they did not really seem do know anything and just kept saying that the disputes team will look at it and we have 103 days.
Does anyone know the answers to the following questions?
1 - If a transaction is disputed, do I still have to pay that disputed amount, or can the CC sideline it?
2 - Is there a statutory time limit as to when the Credit card company need to comply with a s75 dispute by? Where does the 103 days come from?
Thanks in advance.