I completely missed this update. And in hindsight, it was a predictable outcome. They put a lot more effort into explaining and justifying the icon that received fewer votes, so it’s clear that’s the one they wanted.
This now feels like it was just a stunt so the community felt involved with the decision, in order to avoid a sequel to the pride aftermath. When in reality, the community input never mattered to them. They didn’t even share any of the details or insight in the internal polling.
Monzo have a real internal echo chamber issue that needs addressing at the root, rather than be covered up with the illusion of a listening ear.
I fully suspect they were hoping the community would choose the icon they spent more effort explaining and justifying. And I suspect had the community voted in that way, the response from Monzo would have been completely different in tone. I suspect they would have told the community they listened to them for all the good will that would generate. And knowing what we know now, that would be a lie.
This has significantly soured my opinion of Monzo’s culture and ethos now to a point where there’s so much baggage, they’re beyond redeemable.
I’d much prefer they didn’t ask for feedback at all if it was never going to carry any weighting, than pull stunts like this charade. Telling your community you want their help making a decision, whilst coercing them towards the answer you want them to choose, just so they will think you’re listening to their feedback is deplorable. I expect this from shady politicians, not a bank that often toots their own moral superiority. Do better, Monzo, please.