I was with Npower for several years, never had an issue with them. I used to swap tariffs every 3 or 4 months because they would knock out cheaper tariffs all the time and not tell their existing customers, or at least that was my experience of them. I used to find out via MSE about their newer tariffs all the time. Just took a 10 minute phone call to Npower and they would swap the tariff. They would never give me a reason why they wouldn’t tell me as an existing customer about the new cheaper tariff…mmm, I wonder why!
Anyway back to the smart meters. I first enquired about them with Npower when they sent an email shot out gauging interest as to whether customers would be interested. I did register my interest, but they soon hit me with ‘We’re currently not fitting them in your area’. Eventually I swapped provider to a small energy company who were unable to supply new meters anyway hence why I’ve since switched again and now have them.
I suppose in many ways, it was a good job I didn’t get smart meters fitted 3 or 4 years ago considering the utter shambles over SMETS1/2. The very first question I asked the meter fitter this morning before he opened his tool bag was, “Are you fitting SMETS2 meters?” to which he responded that he was. That response negated me from politely asking him to get back in his van! Anyway, he did a good job.
My only problem now is, I can’t stop looking at the bloody energy monitor lol!
It’s funny though, because a few years back, Npower were handing out free in home energy monitors that measured how much electricity the household was consuming. It consisted of a battery pack with a clip on wire that you clipped directly to the main incoming electricity wire in the outside meter box. The meter in the house then picked up the signal. I often thought it looked like something dodgy was going on with the electricity supply when the meter readers came round, but they obviously all knew about how it worked.