I wanted to share my pretty painful experience with Starling over the last few weeks as I’m wondering if anyone else has gone through these issues or maybe even found a resolution.
First things first, I recently moved from a Google Pixel 2XL phone to the new Pixel 5. Setting up starling again went great until it came to my googlepay. I was met with:
After speaking to various members of starling’s support team, I have been met with the same answer everytime:
Thank you for getting in touch with us,
We have thoroughly reviewed your account and your recent Google Pay provisioning attempts, and whilst we have advised of the decline reasons previously due to the updated security rules, I would be happy to explain this in a little more detail for you.
Please note that we do reserve the right to prevent the use of digital wallets, including, but not limited to, Google Pay. As per the earlier message, this is based on our security rules which we’re unable to elaborate on.
I understand that you may wish to gather a deeper understanding of why this feature has suddenly become unavailable to you, but this is not information that we’d be able to provide.Whilst I, nor anyone else at Starling can elaborate on or overturn our internal security rules and procedures, feel free to take a look at our T&Cs regarding mobile wallets, specifically:
I do apologise that this is not the answer you were hoping for, but at this moment in time, you will not be able to use Google Pay with your Starling account.
This may change in the future, but we wouldn’t be able to provide any guarantees or timeframe for this.If there’s anything else we can help you with, feel free to get back in touch.
I have also spoken to google support who have advised it’s a token issue on Starling’s end. Google’s response has been “your card issuer needs to generate new tokens for the existing card”. I have asked Starling for a response to this statement but I’ve had nothing yet.
My girlfriend has recently also purchased a new android phone with zero issues setting Starling up again on GooglePay. Has anyone else had a similiar experience to me? Is there any alternatives or workarounds anybody has found?