I wonder how many of the “mis steps” will affect people though. I agree that they were terrible decisions, but without the forum, I’d bet a huge number of their customers wouldn’t have a clue.
Taking nothing away from the results, but the fact it’s customer voted always makes me a bit sceptical (just like with any customer voted poll).
For those who don’t know, Starling also won best bank last year.
I believe 500,000 get their salary paid into Monzo (I think it was roughly a third of customers last time I looked), which is a decent amount of people.
I’d imagine the percentage is higher with Starling, but the physical number will be lower.
It surprises me that Monzo don’t always win these votes, as their customer base (well, the limited customer base I can see), are mostly very voicifourous in their support.
You’d expect that to translate into popular opinion polls.
I hope Starling gets a surge in customers off the back of this, as you kind of feel it’s the one big push they need.