Received an email from Starling:
We wanted to let you know that we’ve made some changes to your terms and conditions.
Pricing changes to existing services from 4th November
We’re introducing some new fees that come into effect on 4th November, but they’ll only affect you if you use these features.
Updates to the terms for Personal and Joint Accounts (GBP Accounts only):
- On the rare occasion that you need to send a CHAPS payment, it will cost £20 per payment. CHAPS is a payment system for sending large, same-day payments. You can continue to send payments via Faster Payments for free.
Updates to the terms for Personal and Joint Accounts (including GBP and Euro Accounts):
- Replacement cards will be charged at £5 per card. You’ll get one free replacement per year, and we won’t charge you when your old card expires.
Updates to the terms for Personal Euro Accounts:
- We’ve updated our Euro Account terms to introduce an interest rate of -0.5% AER on deposits over €50,000. From 4th November, you’ll be charged interest for holding deposits over €50,000. For example, if you’ve got €51,000 in your account, you’ll only be charged interest on that extra €1,000. Interest will be accrued daily, and charged monthly.
New products for Personal and Joint Current Accounts
We’re excited to be launching a number of new products very soon. As such, we’ve updated our terms to outline how we’ll be charging for them. These new products are optional, and you’ll only be charged if you choose to subscribe.
A children’s Space and debit card (Starling Kite) will be charged at £2 per card per month.
A new version of our Connected card, with extra features, will be charged at £2 per card per month. If you already have a Connected card, it’ll continue to be free.
An additional GBP account (available on Personal and Joint Accounts) will be charged at £2 per account per month.
Happy with your new terms?
Then you don’t need to do anything. If you’re not happy, we’re really sorry to hear that. Unfortunately we can’t change any of the terms, but you have the right to close your account at any time by getting in touch with us through the app.
If you’d like to view the relevant parts of your updated T&Cs, you can find them on the Legal Documentation section of our website.