Starling Web Portal Confirmed


#21

I can absolutely see why people need to access their accounts using web portals, but since I joined Starling, I can see myself that I don’t personally need to access my account using a web portal. I still occasionally access my main joint Nationwide account using their portal but more often than not, I use their mobile app as I find accessing the web portal a bit of a PITA.


(Ashley Quint) #22

I think there is more of a business demand for a web portal - especially in larger multi-director businesses.


#23

I can’t run my sole trader correctly with just a mobile app, no matter how I try, it just makes it complicated, and I don’t like complicated, so I’m looking forward to a web portal, and once we have a web portal I will consider moving one of my limited companies over.


(sam) #24

What issue are you finding with the app?


#25

It would take me an hour to explain, it’s just not suitable for my need.


#26

One thing I’ve learned in life is that if a problem is so complex and so difficult that it can’t be explained…

…it really isnt


(Adrian) #27

To be honest, even for my personal banking I probably wouldn’t consider using an app-only bank for my ‘main’ account - sometimes I just prefer a bigger screen.


#28

Being able to split screen while doing your tax return is such a simple thing, but saves so much time, just one example of how a web portal helps. You can copy figures over.


(sam) #29

I just exported to a spreadsheet, then split the screen.
I’ve done this for years, even with my old banks that had web portals as it was easier and it was annoying to keep logging in


#30

That’s why I didn’t bother explaining why it does not work for me, everyone has a solution to every problem, however it does not change the fact it makes it complicated, long winded and does not work for me. I quoted one example of why it doesn’t work for me, there are a number of different reasons, and yes each has a solution.


(Adrian) #31

Do we know whether this is just going to be for the business accounts or if it will be available for personal ones too?


#32

I’d love a proper web portal and it would be a strong argument for me to consider reopening a Starling account.

Monzo’s emergency web interface is currently far too basic; I simply require a method of moving money out or from pots in case I loose or break my phone. (Also live chat with COPs would be a nice touch too.)

I can understand the security side of it; I us two factor authentication on my email already and I’m wondering if an on screen keypad asking for my card PIN would work, much as it does in app?


#33

I asked about that, was told initially business, but they expect it to be for all accounts as quick as possible afterwards.


(l8n.me) #34

I would hope that former Gurus who actually close their account would be subject to at least a 5 year ban, 10 if they have an open Monzo account. 20 if in between closing their account and today evidence can be found of them badmouthing starling while having a Monzo account open.


(DΛVΞ) #35

Perhaps even repossess their socks?


#36

I’m actually very happy with my Monzo account; I just fear one day loosing or having my phone malfunction. :stuck_out_tongue:


#37

I can definitely see need for a web portal for consumers - for the past 10 days, the Starling app has not worked for owners of Xiaomi phones (one of the largest phone manufacturers in the world) due to a software update.

Asking Starling if its possible to carry out a transaction any other way while the app was not working resulted in a ‘No’.

Its only today that Starling have finally released an app update so its now working again with Xiaomi phones.


(l8n.me) #38

I did see something about this. Could you, or someone, expand on what happened?


(Adrian) #39

Exactly, and being app-only locks you in to the operating systems Starling support.

Not so bad right now, as if you’re getting a smart phone it will be Android or iOS - but who knows what will happen? There could be a different OS that becomes popular in the next 5-10 years and you’re stuck until Starling decides to release an app for it.

I remember when I had a Windows Phone - obviously I stuggled for apps generally, including banking ones - but it wasn’t a problem as I was able to use the banks web portals.


#40

The Starling app would just crash each time you tried to launch it after Xiaomi updated all their phones to their latest Global Rom/firmware

I think it may have been a bug in how Starling tried to do fingerprint authentication. It didn’t affect any other apps on the phone (including other fintech ones).

10 days is a very long time for Starling to rollout a fix - especially with no alternative method of accessing an account.