Back on 26/11/20 I received an email explaining they were moving away from Wirecard and would therefore be issuing new cards.
The email stated
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“We have just sent you your new physical card”
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“Your current physical card won’t work anymore”
Not a problem I thought, just wait for the new card. And wait I did.
When the card had not turned up by Christmas I contacted Tymit for an update.
I got the standard bot reply from chat but nothing else.
I contacted them again 0n 07/01/21 and as yet I have still not heard anything.
Whilst I can understand some delays with post over the Christmas period, 7 weeks seems too long to wait for mail.
Their silence on this too is now getting a little concerning.
Anyone else having issues with this?
