Back on 26/11/20 I received an email explaining they were moving away from Wirecard and would therefore be issuing new cards.
The email stated
“We have just sent you your new physical card”
“Your current physical card won’t work anymore”
Not a problem I thought, just wait for the new card. And wait I did.
When the card had not turned up by Christmas I contacted Tymit for an update.
I got the standard bot reply from chat but nothing else.
I contacted them again 0n 07/01/21 and as yet I have still not heard anything.
Whilst I can understand some delays with post over the Christmas period, 7 weeks seems too long to wait for mail.
Their silence on this too is now getting a little concerning.
Anyone else having issues with this?