I’ve now put in a formal complaint to N26!
I’ve already mentioned here about my issue with them :
Now a week later and basically told by the customer service on Twitter ‘’We do not have an update on this matter. We apologise for the wait and then ‘’We will get back to you as soon as we do’’
So I basically had it out with them via DM how shocking this is and that all they do is just repeat the same lines of ‘’We will come back to you when we have an update’’ or ‘’We understand your frustration’’ and they never actually get anything sorted. Also, that I’ve now come to the conclusion they just say what they want they think customers want to hear without ever getting their issue resolved.
I’ve also tried messaging and asking them what the timescale is to respond to a complaint as they’ve blatantly refused to give me a timeframe on getting this sorted and I’ve now had no choice but to now refer it to the complaints team as they’re blatantly ignoring me via DM now.
Luckily I kept a record of all email correspondence from them earlier on in the year when I received emails stated the account was closed properly.
How this company think they’re providing a good service is beyond me.