Why do so many companies outsource customer service abroad? I just had an unpleasant experience of using my phone network’s live chat service. I had to end the chat before I became incredibly frustrated.
They didn’t understand my message and kept telling me information that was in no way relevant to what I was asking. I couldn’t also understand the following message they sent me as it didn’t make any sense and then told me the customer service is based in India.
It’s like last year when I went travelling, I called the airline’s UK dedicated support line and the operator complained they couldn’t understand my English accent, which is no where near strong as some areas as they’re Dutch and I couldn’t understand them either.
I love other cultures and learning about them, but I really don’t understand the logic behind putting people in customer service roles when they can’t communicate effectively in the customer’s language or understand what they’re saying.